Forward Deployed Engineer (Inference & Post-Training) - Mandarin Speaking

About the role

As a Forward Deployed Engineer (FDE) focused on Inference & Post-Training, you will be a hands-on technical partner to our most strategic customers — production AI teams looking to leverage high quality models and do inference at scale. For us, FDE is not a replacement for a Solutions Architect; you will partner with our SAs as a deep-domain specialist in inference optimization, fine-tuning pipelines, and production deployment. As key contributors to both the CX, Engineering, and Sales organizations, FDEs add tremendous value by ensuring we can meet the requirements of our most complex POCs, facilitate successful platform adoption, and guide tailored optimization efforts — directly impacting customer success, company growth, and the hardening of our core platform.

Must be a permanent resident or citizen of Singapore.

Responsibilities

• Inference Engine Optimization: Select, configure, and optimize inference engine based on hardware, model architecture, and workload profile

• Configuration & Performance Tuning: Develop configuration updates to win critical POCs, benchmarks, and optimize customer deployments; tune KV cache, apply speculative decoding, determine optimal tensor parallelism, and determine quantization strategy to hit throughput and latency targets.

• Post-Training & Fine-Tuning: Drive hands-on RL training runs and optimize system design; guide customers through LoRA, SFT, DPO, RLHF, and GRPO pipelines from experimentation through production.

• Strategic Customer Alignment: Act as the primary technical point of contact for aligned strategic accounts — monitoring and optimizing endpoint configurations, helping customers get the most out of the platform, and collaborating to ensure we hit critical milestones.

• Opinionated Onboarding: Establish direct alignment with strategic customers at onboarding; ensure the right inferenc

Department: Customer Success