Field Support Coordinator

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors https://www.skydio.com/solutions/energy-and-utilities to first responders https://www.skydio.com/solutions/public-safety, soldiers in battlefield scenarios https://www.skydio.com/solutions/national-security/tactical-isr, and beyond https://www.skydio.com/solutions. ABOUT THE ROLE A Skydio Field Service Coordinator (FSC) is responsible for coordinating field service operations for Skydio X10 Dock products. As part of the Customer Support Operations team, the Field Service Coordinator serves as a point of coordination between customers, Field Service Technicians, third-party service providers, Customer Support, and internal operations teams. The FSC manages the complete lifecycle of service work orders—from creation through completion—ensuring service appointments are scheduled efficiently, required parts are available, documentation is complete, and repairs are tracked through resolution. This role is collaborative and requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. IMPACT As a Field Service Coordinator, you will be responsible for ensuring field service activities are planned, executed, and documented properly. You will schedule service appointments with customers and third-party service providers, manage work orders throughout their lifecycle, coordinate parts logistics, and monitor repair progress to ensure timely completion. You'll work closely with Customer Support, Field Service Technicians, Logistics, and other cross-functional teams to resolve issues, maintain accurate records,

Department: Operations; Team: Customer Support