Enterprise Customer Success Manager

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers in Indonesia. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers in Indonesia.

• Proactively build relationships with customers to achieve loyalty and advocacy within their organization

• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)

• Own and project manage the on-boarding process for new customers

• Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals

• Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

• With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings

Who You Are:

• Customer-centric with 3+ years in a Customer Success or Account Management role

• Able to manage a wide portfolio of accounts rolling up t

Department: Enterprise Customer Success