Engagement Manager

As an Engagement Manager on Scale's Generative AI team, you'll be the face of Scale to the world's leading AI labs and model builders — the labs training the foundational LLM and agent capabilities defining the field.

You'll own these customer relationships end to end: translating what researchers need into the complex human-data programs our delivery teams execute, advocating for customer success internally, and earning Scale more work through precise, trustworthy follow-through. You'll work cross-functionally with Operations, ML, Engineering, and Finance to ensure the seamless delivery of Scale's GenAI products and services.

You won't run data pipelines yourself — you own the customer relationship, shape requirements into delivery outcomes, and partner closely with the teams who execute them. The ideal candidate is organized, execution-focused, and thrives on managing complexity. Precision across tracking, documentation, and customer follow-through is what builds trust and wins repeat work.

What you’ll do:

• Own end-to-end account management for assigned frontier-lab customers, from opportunity scoping through project kickoff to completion.

• Translate customer requirements into well-defined human-data programs run by Scale's internal delivery operations teams.

• Manage customer communications, action items, and follow-ups across multiple concurrent projects with strong attention to detail.

• Act as a consultative thought partner to Scale's customers, shaping their needs into clear, deliverable project outcomes.

• Monitor delivery against customer throughput and quality standards, proactively flagging risks and escalating blockers with proposed solutions.

• Partner cross-functionally with operations, engineering, and planning teams to improve delivery efficiency and drive better customer outcomes.

What we’re looking for:

• 3+ y

Department: Gen AI Operations