Engagement Manager, Public Sector

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter.

We’re hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows for a national security customer. As an EM on our public sector delivery team, you will own or support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, customer relationship building, technical fluency, and contract awareness — and who thrives in fast-moving, ambiguous, and mission-driven environments.

You will:

• Manage customer relationships from the executive to the end user

• Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine

• Lead or support a cross-functional project team to deliver on and exceed the customer's AI/ML objectives

• Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success

• Oversee onboarding and successful implementation of customer accounts

We have a diverse team with a variety of skill sets, many have:

• A technical background (education or professional experience with computer science, economics, statistics, engineering)

• A proven track record in B2B client-facing roles and expanding client relationships

• Prior experience owning the technical implementation of solutions to the government

Must haves:

• An active TS/SCI clearance (Full Scope Polygraph is a nice to have)

• 3+ years of work expe

Department: Public Sector