Engagement Manager (Homeland Layered Defense), Public Sector

Scale's public sector business is providing the best of American commercial technology and innovation to protect the homeland and meet the moment. As a member of our public sector delivery team, you will own relationships critical to the portfolio of clients charged with a layered defense for the United States. You will be a catalyst, willing to go deep, get technical, and drive change. You will manage customer relationships and partners as well as partner with our engineering team to solve Scale’s hardest problems. All of this serves an ultimate goal of delivering cutting-edge agentic AI to orchestrate portfolio management for defense of the homeland.

You will:

• Own customer relationships across the account, from senior government leaders and program offices to analysts and operational users

• Build structured user-engagement programs that reach the operators and analysts using Scale’s products day-to-day

• Work alongside customers to translate operational workflows and mission problems into well-defined AI and agentic workflow use cases

• Lead cross-functional teams across engineering, product, operations, security, and government stakeholders to deliver on customer objectives

• Plan and execute customer engagement weeks, user testing events, demonstrations, briefings, and other onsite activities

• Drive adoption of Scale capabilities in operational environments, incorporating user feedback into product requirements and delivery priorities

Must haves:

• Active TS/SCI clearance

• 5+ years of experience in technical program management, software engineering, systems engineering, product management, technical consulting, or a related technical delivery role

• Demonstrated ability to build trust with both senior executives and hands-on operational users

• Experience translating complex customer workflows into structured technical or pro

Department: Public Sector