Director, Technical Support Engineering

Datadog is seeking a strategic, results oriented Director to lead and scale our Technical Support Engineering (TSE) organization across LATAM. This leader will be responsible for strengthening and expanding our regional support presence, building high-performing teams, and ensuring operational excellence as we continue our rapid growth.You will lead a team of managers and support engineers in our LATAM region, partnering cross-functionally to deliver exceptional customer outcomes and consistent global standards.

A t Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Lead, develop, and scale a multi-country Technical Support Engineering organization across LATAM

• Evaluate and launch new support locations within LATAM as customer growth requires

• Act as the owner for your team’s metrics and performance - partnering closely with upper management and HR on performance management and employee issues

• Provide strategic guidance and oversight to Managers on regional projects, ensuring their successful and timely completion.

• Lead regional hiring efforts to attract and retain top technical talent in competitive LATAM markets. Ensure that all quarterly hiring targets for the region and functional area are met

• Ensure the successful onboarding and development of Technical Support Engineers

• Drive cross-functional projects or initiatives to improve team productivity, process, or procedure

• Collaborate with internal teams and customers on high-priority escalations/incidents and act as a resource to resolve escalations from team members as necessary

• Conduct regular 1:1’s with team members to provide constructive feedback

Department: Support Engineering