Director of Product Management, Forward Deployed & Strategy

Role Summary

Lead a high-stakes team of Product Managers responsible for successful delivery and integration of Scale products into complex customer environments. Own the feedback loop that converts bespoke field wins into scalable, repeatable product strategy, partnering deeply with Sales/GTM and EPD (Eng/Product/Design).

Core Responsibilities

• Hire, mentor, and deploy PMs across strategic accounts (e.g., Fortune 100, government).

• Identify patterns across deployments; decide which bespoke solutions should move from custom to core product.

• Primary product partner to Sales/GTM leadership to align roadmap with market demand.

• Provide strategic + technical oversight to unblock high-priority deployments in “red zones.”

• Champion the voice of the field within internal EPD teams.

Ideal Background

• 10+ years of product leadership, including 4+ years managing Product Management teams.

• Experience in forward-deployed models or top-tier technical consulting / implementation.

• High technical IQ: comfort with APIs, data pipelines, SQL; understands how data quality affects model performance.

• Extreme ownership + systems thinking; navigates complex stakeholder landscapes from engineers to C-suite.

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We wor

Department: Enterprise Product