Director of International Program Management

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

International expansion is a core pillar of Toast’s long-term growth. We have proven our model in Canada, the UK, Ireland, and Australia and we are now looking for a Director of Program Management to lead the charge into our next phase of global scale. You will drive the cross-functional partnerships required to refine our market-entry playbooks and pilot new territories. In this highly visible role, you will have a direct impact on how Toast serves customers in new markets and how our leaders work together.

A day in the life (Responsibilities)

• Standardize operational delivery across existing markets and refine our market entry playbooks, partnering with Sales, Onboarding, Care, R&D and Legal to ensure cross-functional alignment and timely execution

• Master the requirements for every phase of market entry - from analyzing market trends to pinpointing exactly where we’re losing time & re-engineering the process to get Toast in front of new customers faster

• Identify and mitigate any risks to timelines and project completion, making recommendations on how to get project back on track

• Understand project roadblocks and serve as a connective tissue within the organization to help resolve them, influencing relevant stakeholders

• Develop project management artifacts, including regular reporting, and align on project KPIs

• Own the development of materials and communication plans that align internal and external stakeholders, including Toast senior executives

• Coordinate and prepare recurring updates for senior stakeholders - gathering inputs, aligning cross-functional teams and clearly communicating progress, risks, and asks to drive accountability and transparency

Department: R & D : Product : International