Workplace
On-site
Employment
Full-Time
Published
Jul 8, 2026
Closes
No date supplied
The role
About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. - Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users - Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users - Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. The Data Analyst builds and maintains performance dashboards and reports that support operational decision-making across customer-facing teams. This role queries data from Snowflake, develops structured visualizations in Power BI and Metabase, and leverages Gemini-powered AI to surface performance insights, identify operational gaps, and recommend data-driven improvements. The analyst owns recurring weekly, monthly, and quarterly reporting cycles and contributes to bonus and incentive calculation processes. ON A DAILY BASIS, YOU WILL: - Build and maintain performance dashboards and scorecards in Power BI and Metabase for multiple CS teams. - Write and optimize SQL queries in Snowflake to extract, transform, and load data for reporting. - Own the weekly, monthly, and quarterly reporting cadences across customer-facing teams. - Analyze individual agent and team performance metrics to support bonus and incentive decisions. - Apply Gemini and AI workflows to generate actionable insights, identify operational gaps and bottlenecks, and propose concrete improvements to team processes and performance. - Maintain clean, well-d
Requirements
Department: Customer Success; Team: Enablement and Performance