Customer Support Representative (Hybrid)

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

We are looking for a Customer Support Representative to join our fast-growing team and provide exceptional service to our global customer base. In this role, you will act as the primary contact for customers, resolving complex product inquiries via phone, email, chat, and digital channels. You will focus on building lasting relationships by delivering creative, logical, and impact-driven troubleshooting solutions. By restoring confidence and ensuring positive customer outcomes, you will represent our brand and advocate for our customers' success.

This role is based out of our Mexico City office and operates on a hybrid schedule. Employees are expected to work in the office 3 days a week and have the flexibility to work remotely 2 days a week.

Working Hours:

• Our Mexico Customer Support function operates from 07:00 - 20:00, 7 days a week, 365 days a year.

• Our Customer Support Representatives work 5 days a week, working 8 hour shifts - and must have the ability to work flexible sch

Department: Customer Support