Customer Success Renewals Manager

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.

As a Customer Success Renewals Manager , you will support the Customer Success Organisation in driving a portfolio of customer renewals. The ideal Renewal Manager is an experienced professional with a full understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal experience for our customers.

This key role is part of the Customer Success team , reporting to the Manager, Customer Success , and is based in London (Hybrid eligible).

You Will:

• Serve as an extended member of the Smartsheet account team to bring all assigned contract renewals to a successful conclusion

• Ensure a positive customer experience throughout all stages of the renewal process

• Partner with sales, customer success, order management, our partner organisations and senior leadership to accelerate the contract renewal process and create positive outcomes

• Build and communicate an accurate forecast for upcoming renewals

• Identify and highlight any renewal risk to your partners and work with all team members in order to develop resolution strategies

• Evaluate your portfolio to prioritise time to render the most favourable outcomes

• Highlight opportunities for process improvement

• Perform other d

Department: Customer Success