Customer Learning Program Lead

ABOUT THE TEAM OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. Customer Education plays an important role in that mission by helping people and organizations use increasingly capable AI systems effectively, responsibly, and with confidence. We help customers build the confidence and practical skills to use OpenAI effectively, change how work gets done, and realize lasting value. ABOUT THE ROLE Helping organizations adopt AI takes more than access to powerful technology. People across the workforce need the skills and confidence to use it well. Within Customer Education, you will lead the enterprise learning program and team. You will set direction, develop the team, and build a clear, high-quality learning portfolio that moves customers from first learning to confident use and meaningful business impact. This is a rare opportunity to define how customers learn with OpenAI at global scale, alongside the teams shaping the technology. IN THIS ROLE, YOU WILL: - Lead and develop a high-performing Customer Learning team. - Own the customer-facing Learn experience, curriculum, and program portfolio—from strategy through results. - Turn priority customer needs into role-based tracks, paths, and high-quality programs. - Make the portfolio easy to understand, with clear starting points, progression, and relationships among experiences. - Lead how learning reaches customers through owned and partner channels. - Use customer and product evidence to measure impact and decide what to build, scale, improve, defer, or stop. YOU MIGHT THRIVE IN THIS ROLE IF YOU: - Build strong teams, grow talent, and create accountability. - Shape education strategy from customer needs and turn it into programs with measurable impact. - Make clear portfolio choices about investment, capacity, and focus. - Turn complex learning into clear journeys customers can understand and use. - Reach customers through owned and partner channels, building trust across

Department: Go To Market; Team: Technical Success