Workplace
On-site
Employment
Internship
Published
Aug 14, 2026
Closes
No date supplied
The role
Customer Experience Manager
Location: Tokyo, Japan
ABOUT THE TEAM
Rubrik Software Engineers are self-starters, driven, and can manage themselves. We believe in giving engineers responsibility, not tasks. Our goal is to motivate and challenge people to do their best work. To do that, we have a very fluid structure and give people flexibility to work on projects that they enjoy the most. This develops more capable engineers, and keeps everyone engaged and happy.
ABOUT THE JOB
Job Description:
Rubrik is currently looking for a Customer Experience Manager. The Customer Experience Manager is a key role within the Customer Support organization. This role is responsible for managing specific account(s) experience through strong relationship building and technical knowledge. Works as the primary point of contact, driver, and customer advocate for major projects, escalations and product enhancements while leveraging cross-functional relationships to maintain and enhance customer confidence in Rubrik as the leader in cloud data management. The position’s objective is to most effectively provide an industry leading customer experience for Rubrik customers in both a proactive and reactive manner.
What You’ll Do:
Become familiar with account background, key stakeholders, goals, requirements and expectations of Rubrik. Ensure timely responses & communications to provide a high degree of customer satisfaction and confidence in Rubrik.
• Be flexible,
Requirements
Department: Support