Customer Care Specialist - US Payroll

At Toast, we're on a mission to empower the restaurant community with technology that helps them thrive. Our platform is designed to help restaurants take control, adapt, and focus on what they do best delivering great food and service.

We’re looking for motivated problem-solvers who thrive in dynamic environments and want to make an impact every single day. If you're customer-obsessed, tech-savvy, and love working with a team, you might be our next Customer Care Specialist .

A day in the life (Responsibilities) :

As a Customer Care Specialist for our Toast Payroll & Tax product, you'll be the first point of contact for our restaurant customers, providing top-notch support via Chat, Voice, and Casework (Blended) channels.

• Deliver exceptional customer experiences by resolving payroll, tax, and product-related issues accurately, efficiently, and empathetically.

• Support customers through payroll workflows including payroll processing, employee setup, direct deposits, tax withholdings, payroll corrections, reporting, and year-end activities.

• Assist restaurant operators in understanding payroll processes, tax-related functionality, and product capabilities while ensuring a seamless customer experience.

• Troubleshoot payroll calculations, tax filing issues, employee records, earnings, deductions, benefits, and payroll configuration using internal systems and tools.

• Communicate complex payroll and technical concepts clearly to customers with varying levels of payroll knowledge.

• Manage multiple customer interactions simultaneously while maintaining accuracy, ownership, and attention to detail.

• Collaborate closely with Payroll Operations, Tax Operations, and internal support teams to resolve complex customer issues.

• Handle sensitive payroll and employee information with the highest

Department: Customer Success : Customer Care : Employee Cloud