Customer Care Manager - US Payroll

Customer Care Manager II - US Payroll

Location: Chennai, India

Job Type: Full-time Shifts: 24*7 Rotational shifts

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As a Customer Care Manager II- Payroll , you will actively lead a team of Team Leads and / Or Customer Care Specialists supporting Toast Payroll & Tax . You are responsible for driving operational excellence, customer experience, people development, and business outcomes while serving as a leader within our Payroll & Tax Care organization. You will oversee the end-to-end customer journey for restaurant operators managing payroll and tax on Toast, ensuring customers receive timely, accurate, and compliant support throughout their experience.

You will partner closely with cross-functional teams including Payroll Operations, Tax Operations, Product, Engineering, Restaurant Success, Onboarding, and Workforce Management to continuously improve the customer experience, influence product improvements, and establish scalable operational processes.

To thrive as a Customer Care Manager II at Toast, you are a resilient people leader who excels at coaching leaders, developing high-performing teams, driving operational excellence through data, and navigating ambiguity in a fast-paced SaaS environment.

Role Overview:

• Direct a team consisting of Team Leads and / or Customer Care Specialists in support of Toast Payroll & Tax, ensuring the delivery of superior customer journeys and operational success.

• Cultivate an environment of high performance and collaboration that prioritizes professional coaching, individual accountability, and a commitment to ongoing improvemen

Department: Customer Success : Customer Care : Employee Cloud