Consultant - Veeva Safety - Managed Services (Remote)

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role Managed Services is provided to our R&D customers after they go live with Veeva applications. We aim to be our customers' trusted partners and ensure they leverage the additional value Veeva applications offer. Our Managed Services Team comprises +90 consultants in Europe, of which +5 are in the Safety Team. Due to the rapid growth of our client portfolio, we are growing our team every year and opening many career opportunities for our new and existing employees. We hire people from industry, tech, and consulting, which adds diversity to our team. Veeva is looking for Drug Safety and Pharmacovigilance consultants to join the Managed Services team and support our Vault Safety solution after implementation. As a Safety Consultant, you will support a group of biopharmaceutical customers assigned to you. Your task will be to understand their business processes, provide guidance, discuss Vault changes, and apply all the required configurations. You will also actively collaborate with other teams at Veeva, shape ideas, enhance our delivery model, and work closely with our product management team to communicate

What You'll Do: Help to keep up to date and implement new features within the Veeva Safety suite Work closely with customer business and IT staff to understand their requirements Think critically to help design the solution your customers request as well as the solution they have not requested but may need Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer Drive change management methodology for our customers switching from on-premises to SaaS solutions Requirements: 2.5+ years of experience in a Life sciences position (ideally in a Drug Safety / Pharmacovigilance related position (e.g. case processing in any of the major case processing platforms) OR 4+ years experience in configuring/supporting/implementing software solutions in a customer-facing role Excellent verbal and written communication skills in English Experience of working in a Consulting and/or Customer-facing role At least a Bachelor’s degree or years of experience in relevant fields, ideally in life sciences/healthcare or generally STEM (science, technology, engineering and mathematics) and/or post-graduate studies in related to PV/Clinical Trials This is a remote, full-time role with Veeva. Qualified candidates must be legally authorized to be employed in Poland or Hungary. Veeva Systems does not anticipate providing sponsorship for employment visa status for this position Nice to Have: Experience with configuring/supporting/implementing software solutions, ideally content management software SaaS/Cloud experience Direct experience with regulated systems or data-driven applications such as Veeva Vault solutions, ArisG, Oracle Argus or other technologies used in the management of drug safety and pharmacovigilance Proficiency in additional European language(