Workplace
hybrid
Employment
Full-Time
Published
Jul 8, 2026
Closes
No date supplied
The role
About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. - Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users - Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users - Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with proven account management skills who can execute adoption campaigns, proactively address at-risk accounts, and support operational efficiency initiatives. Success requires attention to detail, strategic thinking, and the ability to deliver measurable outcomes across a high-volume book of business. RESPONSIBILITIES CLIENT RETENTION - Own a portfolio of strategic accounts, monitoring engagement and health at scale. - Execute adoption campaigns and proactive touchpoints to reduce churn. - Identify at-risk accounts and implement mitigation strategies using standardized processes. REVENUE EXPANSION - Identify upsell and cross-sell opportunities using scalable programs. - Collaborate with Rates and Product teams to support expansion efforts. CLIENT-FOCUSED COLLABORATION - Partner with internal teams to ensure consistent account management practices. - Serve as a point of escalation for junior CSPs on client issues. PORTFOLIO MANAGE
Requirements
Department: Customer Success; Team: Client Success