Business Analyst - Salesforce

The Basics

We are seeking a skilled and experienced Business Analyst proficient in Salesforce Sales Cloud. This role will have their hands in a little bit of everything but will specialize in gathering and maintaining requirements for our portfolio of projects, assist with functional and technical design, test and evaluate new and existing technologies during concept validations. This person will also act as a liaison between stakeholders in our Sales, Partner, Marketing, Commercial Ops, and Finance organizations and work as a member of the Business Systems team to ensure transparency and timely delivery of project deliverables. The ideal candidate will play a pivotal role in optimizing our use of Salesforce to enhance customer experience, streamline processes, and drive business growth. The role requires a deep understanding of Salesforce overall functionalities, coupled with the ability to translate business requirements into technical solutions.

This position follows the Company’s hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of three days per week: Addison, TX; Bellevue, WA; Durham, NC; Emeryville, CA; or Reston, VA.

What you'll do

• Works collaboratively with other members of the Sales Systems team to ensure the requirements are understood and documented

• Partner with stakeholders to shape requirements and ensure alignment with business/technology strategy and planned initiatives

• Assist in the planning, prioritization, design, development and deployment of new projects & system enhancements

• Responsible for understanding business requirements, creating/grooming user stories, and partnering with the delivery team to deliver solutions

• Leverage business knowledge and expertise to

Department: IT Support