Billing Operations Analyst (12 month contract)

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the Job

OpenTable, a global leader in restaurant technology, is seeking a detail-focused Billing Operations Analyst to join our team in London for a 12 month contract. In this role, you will support all elements of our global billing process, ensuring smooth and accurate operations that directly impact our restaurant partners and our bottom line. You will solve complex billing problems, suggest operational improvements, and collaborate with cross-functional teams to meet customer needs. This is an opportunity to make a tangible impact on a global scale while leveraging new technologies to enhance workflows.

Responsibilities

• Process and manage global billing operations, including generating invoices and credit memos, to ensure accurate and timely financial transactions.

• Resolve billing issues and respond to stakeholder inquiries promptly to maintain high customer satisfaction.

• Collaborate with Finance and Sales to resolve discrepancies and manage Pricing Request Forms, ensuring alignment with approved contractual terms.

• Conduct regular audits and execute end-of-month activities to ensure the absolute accuracy of billing and financial data.

• Identify bottlenecks and lead projects to continuously im

Department: Finance Operations