Associate Technical Support Engineer

This position requires Japanese fluency.

The Basics:

At Tanium, our Support Engineers fulfill a necessary role in our organization by serving our customers in resolving technical issues and answering technical questions in a timely manner. With a primary focus on customer satisfaction, Support Engineers work both reactively and proactively to improve the overall experience of our enterprise customers when using Tanium. This role reports to a Support Manager.

As a Support Engineer, you’ll have continuous opportunities to apply your best technical skills while building new skills ranging from scripting to debugging.

What You’ll Do:

• Assisting customers by:

• Triaging inbound support cases

• Solving customer support cases

• Working with other Support Engineers to assist with their assigned cases

• Answering customer questions in the Tanium community site

• Improve customer experience by:

• Documenting best practices

• Tracking activity, documenting root cause, and reporting

• Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area

• Testing Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experience

We're Looking For

Education

• Associates degree or equivalent experience required <li c

Department: Global Support