Associate Account Manager - Central Queue

With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the job

As an Associate Account Manager, Central Queue you are the architect of growth for our newest partners, bridging the gap between initial onboarding and long-term success. You will deliver data-driven insights and strategic consulting at scale to empower partners with the tools they need to maximize their impact from day one. In this high-impact role, you will manage a high-volume portfolio to ensure partners meet their goals and realize immediate value within the restaurant ecosystem.

Responsibilities

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Act as the primary point of contact for new partners, delivering expert guidance on account optimization and growth strategies.

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Monitor partner performance metrics against established goals to identify underperforming accounts and deploy proactive recovery strategies.

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Orchestrate the central work queue by prioritizing partner needs based on data-driven triggers and potential for business impact.

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Collaborate with Product and Marketing teams to funnel partner feedback into the product roadmap and develop scalable educational resources.

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Identify friction points in the partner journey and propose automati

Department: Central Queue