AI Technical Architect

Our Team’s Mission We empower Miro’s go-to-market teams and customers with strategic consulting that drives adoption, scales innovation, and delivers measurable business value. Our Team’s Vision We are Miro's strategic edge in the market, turning customers' vision into velocity. About the role We are hiring an AI Technical Architect to support our most strategic customers in designing and deploying cutting-edge AI solutions that elevate collaboration and drive business outcomes using Miro. In this role, you'll serve as a trusted advisor and technical lead on AI use cases ranging from intelligent agents to workflow automation. This role will be responsible for guiding customers throughout the onboarding and implementation of our various AI solutions. You'll guide organizations through the discovery, design, and hands-on configuration of AI-powered features, ensuring that customers maximize value from Miro’s evolving AI capabilities. This role will also bridge the gap between Customer Success, Product, and Engineering teams, helping define how AI transforms collaboration at scale—both within Miro and across the customer’s broader tech ecosystem. What you’ll do - Lead customer discovery sessions focused on identifying AI use cases, data sources, technical constraints, and automation opportunities - Design and implement AI-driven solutions in Miro, including intelligent templates, agents, summarization tools, and custom GPT integrations - Serve as a trusted advisor on AI solution architecture, including data privacy, compliance, API usage, and model performance monitoring - Guide customers through technical setup and change management for Miro’s AI features and integrations with other AI or automation platforms (e.g. Zapier, Workato, OpenAI, Azure OpenAI, LangChain) - Collaborate with Product and Engineering to influence the roadmap based on real-world customer needs and emerging AI trends - Partner with Customer Success and Account Managers to ensure successful onboard

Department: Sales; Team: Professional Services