AI Applications Ops Manager, GPS

Role Overview

Scale’s rapidly growing Global Public Sector team is focused on using AI to address critical challenges facing the public sector around the world. Our core work consists of:

• Creating custom AI applications that will impact millions of citizens

• Generating high-quality training data for national LLMs

• Upskilling and advisory services to spread the impact of AI

As a Production AI Ops Manager, you will design and develop the production lifecycle of full-stack AI applications, while supporting end-to-end system reliability, real-time inference observability, sovereign data orchestration, high-security software integration, and the resilient cloud infrastructure required for our international government partners.

At Scale, we’re not just building AI solutions—we’re enabling the public sector to transform their operations and better serve citizens through cutting-edge technology. If you’re ready to shape the future of AI in the public sector and be a founding member of our team, we’d love to hear from you.

You will:

• Own the production outcome: Take full accountability for the long-term performance and reliability of AI use cases deployed across international government agencies.

• Ensure Full-Stack integrity: Oversee the end-to-end health of the platform, ensuring seamless integration between the AI core and all full-stack components, from APIs to UI, to maintain a responsive and production-ready environment.

• Scale the feedback loop: Build automated systems to monitor model performance and data drift across geographically dispersed environments, ensuring the right levels of reliability.

• Navigate global compliance: Manage the technical lifecycle within diverse regulatory frameworks.

• Incident command: Lead the response for production issues in

Department: GPS Engineering