Workplace
On-site
Employment
Full-Time
Published
Aug 20, 2026
Closes
No date supplied
The role
ABOUT US At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater. ABOUT THE TEAM The Customer Experience team helps customers adopt LangSmith and turn early momentum into lasting product usage. The team partners closely with GTM, Product, Engineering, and LangChain specialists to guide customers through onboarding, production readiness, and the practices required to build reliable AI applications. ABOUT THE ROLE We’re looking for an Activation Specialist to join the Customer Experience team. In this role, you’ll work with new customers during their first weeks on LangSmith, helping them move from signed contract to a working platform that is ready for agents in production. You’ll focus on activation milestones such as admin setup, user onbo
Requirements
Department: Customer Engineering; Team: Customer Engineering