Account Manager, Commercial

About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Team Our Commercial Account Management team is a group of curious, driven advisors who believe that growing together makes everyone better and that our customers feel it when we show up. We own the full customer relationship: renewals, expansions, and every moment in between. We share playbooks, champion each other's accounts, and bring genuine curiosity to the craft of account management. Whether it's a podcast, a case study, or a debrief on a tough renewal, we're always learning. We celebrate wins together, hold each other accountable, and show up as true ambassadors for Outreach, inside and outside the building. The Role The primary purpose of the Account Manager is to retain current customers and identify opportunities to grow or expand their presence and usage across the platform. This role is responsible for driving value and adoption within an assigned territory of customers, primarily in our Commercial segment. You are responsible for managing the relationship with current customers, including contract renewals, identifying expansion opportunities, and managing the sales cycle for those expansions. Additionally, you are responsible for driving platform adoption, assessing the overall health of a customer's engagement with Outreach, and providing strat

Your Daily Adventures Will Include:: Manage a high volume of accounts with proactive engagement to drive customer value and adoption. Develop and build territory strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment. Manage the renewal, expansion, and cross-sell attachment of current Outreach customers at high rates to protect revenue retention. Build partnerships with your customers to realize value, adoption, and business process optimization of the Outreach platform. Draw on customer successes, best practices, and lessons learned to advise and consult with other customers. Partner with and influence key stakeholders to best achieve customer goals — removing roadblocks across product adoption, prioritization, and technical challenges, either directly or in collaboration with internal teams. Apply basic technical proficiency to troubleshoot issues independently and collaborate with technical teams as needed. Engage with operations teams and multi-thread within accounts to reach key decision makers. Support the onboarding process by coordinating internal resources and aligning with clients to ensure a seamless, high-quality implementation. Update and manage systems of record — including Outreach, Salesforce (SFDC), and other relevant tools — to ensure data accuracy and support effective client relationship management. Identify risks or barriers to client health and provide targeted mitigation strategies to restore account health. Forecast renewals and expansion pipeline with a high level of accuracy using Outreach's forecast methodology. Serve as the strategic point of contact for your customers — guiding them through product training, best practices, and value realization on the Outreach platform. Prioritize multiple projects simultaneously, managing internal and external stakeholders across varying business, technical, and organizational priorities. Our Vision of You:: At least two years of sales life